Privacy Policy — freebet

01 Information We Collect

freebet collects personal data from you through several channels: directly when you register an account or contact support; automatically as you interact with the platform; and occasionally from third-party partners where permitted. Below is a detailed breakdown of the categories of data we collect.

Account Registration Data

When you create a freebet player account, we collect the following information, which is required to open and operate your account:

• Full legal name (as it appears on your National Identity Card or passport)
• Date of birth (for age verification — 18+ only)
• Mobile phone number (used for account authentication and communications)
• Email address (for account notifications and support correspondence)
• Residential address (city/district level — required for certain KYC thresholds)
• Username and encrypted password

Identity Verification (KYC) Data

For players who trigger our Know Your Customer verification thresholds — such as withdrawals above ৳50,000 or flagged account activity — we additionally collect:

• Government-issued photo ID: National Identity Card (NID), passport, or birth certificate
• Proof of address documentation (utility bill, bank statement dated within 90 days)
• Proof of payment method ownership (e.g., screenshot of registered bKash or Nagad account)
• Selfie or live-photo verification where required to match ID documents

Financial Transaction Data

When you make deposits or withdrawals through bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, Visa, or Mastercard, we record:

• Transaction reference numbers and timestamps
• Deposit and withdrawal amounts in BDT (৳)
• Payment method type and masked account identifiers (e.g., last 4 digits of a card, or the registered mobile number for a bKash wallet)
• Transaction status (pending, completed, failed, reversed)

freebet does not store full payment card numbers. Card processing is handled by our PCI-DSS compliant payment partners.

Usage and Behavioural Data

As you interact with the freebet platform, we automatically collect technical and behavioural data including:

• IP address and approximate geographic location (city/region level)
• Device type, operating system, and browser version
• Session start and end timestamps
• Pages visited, games played, betting markets accessed, and session duration
• Bet history, game round history, wagering patterns, and account balance history
• Cookie identifiers and similar tracking technology data (see Section 05)

Communications Data

When you contact freebet support via live chat, email, or WhatsApp, we retain records of those communications including the content of messages, timestamps, and the support agent who handled your query. This data is used for quality assurance, dispute resolution, and fraud investigation purposes.

02 How We Use Your Data

freebet uses the personal data we collect strictly for the purposes described in this Privacy Policy. We do not use your data for purposes incompatible with those originally stated without first obtaining your consent or establishing a new lawful basis. The primary purposes for which we process your data are as follows:

Marketing Communications

If you have opted in to receive promotional communications from freebet, we may contact you via email, SMS, or WhatsApp with information about new games, special offers, seasonal promotions (such as BPL or Eid bonuses), and platform updates. You can withdraw your consent to marketing communications at any time by contacting support at support@freebet or by updating your notification preferences in your account settings. Withdrawal of consent does not affect the lawfulness of processing prior to that withdrawal.

03 Legal Basis for Processing

freebet processes personal data only where a valid lawful basis exists for doing so. The four primary legal bases we rely on are explained below:

Contract Performance

The majority of data processing on freebet is necessary to deliver the services you have requested when creating your account and agreeing to our Terms & Conditions. Without this processing, we cannot operate your account, process your payments, or provide access to our games and betting markets. You cannot opt out of contract-performance processing while your account remains active.

Legal Obligation

Certain processing activities are required by applicable law, including age verification requirements, anti-money laundering (AML) obligations, and record-keeping requirements. freebet must retain certain transaction and identity records regardless of your preferences. You cannot opt out of processing carried out under a legal obligation.

Legitimate Interest

Where freebet has a genuine business interest in processing your data — such as fraud detection, platform security, responsible gaming monitoring, and service analytics — and where that interest is not overridden by your rights and interests, we rely on legitimate interest as our lawful basis. You have the right to object to processing based on legitimate interest; see Section 08 for how to exercise this right.

Consent

For optional processing activities — such as sending marketing communications, enabling personalised game recommendations, or placing non-essential analytics cookies — freebet will ask for your explicit consent before commencing that processing. Consent is always freely given, specific, informed, and unambiguous. You may withdraw consent at any time without affecting any other aspect of your account.

04 Data Sharing and Disclosure

freebet does not share your personal data with third parties except in the limited circumstances described below. All third parties with whom we share data are contractually bound to process that data only for the specified purpose and to maintain appropriate security standards.

Service Providers and Technology Partners

To operate the freebet platform, we engage the following categories of service provider who may process your personal data on our behalf:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and card payment networks (Visa, Mastercard) process transaction data necessary to complete deposits and withdrawals.
• Game providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other licensed studios receive minimal session data necessary to deliver their games within the freebet interface. Game providers process game-round outcomes on their own certified servers.
• Identity verification services: Third-party KYC and document verification providers process identity documents on our behalf to perform age and identity checks.
• Cloud infrastructure providers: Our platform is hosted on secure cloud infrastructure. The hosting provider has access to server-level data but is strictly prohibited from accessing application-level personal data.
• Customer support platforms: Our live chat and helpdesk software may store support communications. These tools are governed by data processing agreements.

Legal and Regulatory Disclosure

freebet may disclose personal data to law enforcement agencies, courts, regulators, or other public authorities where required to do so by applicable law, court order, or formal legal process. Where legally permitted to do so, we will notify you of any such disclosure request before complying.

Business Transfers

In the event that freebet undergoes a merger, acquisition, or sale of all or substantially all of its assets, personal data held by freebet may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the acquiring entity before your data is transferred.

05 Cookies and Tracking Technologies

freebet uses cookies and similar technologies (such as local storage identifiers and session tokens) to operate the platform, remember your preferences, monitor for fraud, and — where you have consented — analyse usage patterns to improve the user experience. The following table describes the categories of cookies we use:

Managing Your Cookie Preferences

You can manage non-essential cookie preferences through your freebet account settings panel. In addition, most modern browsers provide controls to block or delete cookies at the browser level. Please note that disabling cookies beyond the strictly necessary category may affect the functionality of certain platform features, including game session continuity and responsible gaming tools.

06 Data Retention

freebet retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or accounting obligations. The following retention periods apply:

Upon expiry of the applicable retention period, personal data is either securely deleted (for digital records) or destroyed in compliance with our data disposal procedures. Where data cannot be immediately deleted due to technical constraints (e.g., data held in encrypted backups), it will be isolated and overwritten at the next scheduled backup cycle.

07 Data Security Measures

freebet takes the security of your personal data seriously and has implemented a layered set of technical and organisational measures to protect against unauthorised access, accidental loss, alteration, or disclosure. Our key security controls include:

• Transport encryption: All data in transit between your browser/device and our servers is encrypted using TLS 1.2 or higher (256-bit SSL). Our HTTPS configuration is regularly tested and maintained.
• At-rest encryption: Sensitive personal data stored on our servers — including KYC documents, password hashes, and financial records — is encrypted at rest using AES-256 encryption.
• Password security: User passwords are never stored in plain text. We use industry-standard cryptographic hashing with salting (bcrypt or equivalent) to store password credentials.
• Access controls: Access to personal data within freebet's internal systems is restricted on a strict need-to-know basis. Staff access is authenticated via multi-factor authentication and logged for audit purposes.
• Penetration testing: Our platform undergoes regular security assessments and penetration tests conducted by qualified third-party security professionals.
• Incident response: freebet maintains a documented data breach response procedure. In the event of a security incident that is likely to result in a high risk to your rights and freedoms, we will notify affected players without undue delay.
• Staff training: All freebet staff who handle personal data receive regular data protection training and are bound by confidentiality obligations.

08 Your Data Rights

As a freebet player, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us at support@freebet with the subject line "DATA RIGHTS REQUEST" and a description of your request. We will acknowledge your request within 5 business days and aim to resolve it within 30 days.

Right of Access

You have the right to request a copy of all personal data we hold about you, together with information about the purposes for which it is processed, the categories of data held, and the parties with whom it has been shared. We will provide this information in a clear, structured format within 30 days of a verified request.

Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For certain data (such as your registered mobile number or email address), you may be able to update this directly through your account settings. For other data (such as your legal name or date of birth as recorded in KYC documents), corrections require submission of updated documentation.

Right to Erasure

You have the right to request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent (and no other lawful basis applies), or where you have objected to processing and there are no overriding legitimate grounds for continued processing. Note that freebet cannot erase data that we are legally required to retain (e.g., financial transaction records held for AML compliance). In such cases, we will inform you of what data must be retained and the legal basis for doing so.

Right to Data Portability

Where processing is based on your consent or on contract performance, and where processing is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format (such as CSV or JSON), and to transmit that data to another service provider where technically feasible.

Right to Object

You have the right to object to processing of your personal data carried out on the basis of legitimate interest, including profiling for responsible gaming monitoring. Where you object, freebet will cease the relevant processing unless we can demonstrate compelling legitimate grounds for continuing that override your interests, rights, and freedoms, or where processing is necessary for the establishment, exercise, or defence of a legal claim.

Right to Restrict Processing

In certain circumstances — such as while a data accuracy dispute is being resolved, or while an objection is being considered — you have the right to request that processing of your data be temporarily restricted. During a restriction period, freebet may store your data but will not actively process it beyond storage.

09 Third-Party Services and Links

The freebet platform integrates third-party game content and payment services as part of its core offering. While we take care to partner only with reputable, established providers, freebet is not responsible for the privacy practices of third-party services once you interact with them directly outside of the freebet platform environment.

Game content provided by Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other studios is delivered via embedded interfaces within freebet. These game providers operate their own servers and may collect game-session data directly. We encourage you to review the privacy policies of individual game providers if you have specific concerns about data collected within their game environments.

Payment services provided by bKash, Nagad, Rocket, Upay, Visa, and Mastercard operate under their own privacy frameworks. When you initiate a payment, you are interacting with those providers' systems. freebet receives only the transaction metadata necessary to confirm payment status; we do not receive or store full card numbers or mobile banking PINs.

10 Changes to This Privacy Policy

freebet may update this Privacy Policy from time to time to reflect changes in our data processing practices, updates to applicable law, or improvements to our platform. When we make material changes — meaning changes that significantly affect how we collect, use, or share your personal data — we will provide advance notice through one or more of the following channels:

• A notice banner displayed on the freebet homepage or within your account dashboard upon next login
• An email notification sent to your registered email address
• An SMS notification sent to your registered mobile number where the change is particularly significant

Minor clarifications and non-substantive updates (such as improved phrasing, corrected typographical errors, or updated contact details) may be made without prior notice and take effect immediately upon publication. The "Last Updated" date at the top of this Privacy Policy will always reflect the date of the most recent revision.

Your continued use of freebet following the effective date of a revised Privacy Policy constitutes your acceptance of the updated practices. If you do not agree with the revised policy, you should cease using the platform and contact our support team to request account closure.

11 Contact and Complaints

If you have any questions about this Privacy Policy, about how freebet processes your personal data, or about exercising your data rights, please contact our support team using the details below. We aim to acknowledge all privacy-related queries within 24 hours and to provide a full response within 5–10 business days.

Filing a Complaint

If you are not satisfied with freebet's response to your privacy concern or data rights request, you have the right to escalate your complaint. We encourage you to first contact our support team directly, as many concerns can be resolved quickly through open dialogue. If after contacting us you remain unsatisfied, you may wish to seek independent advice or pursue other available remedies under applicable law in Bangladesh.