Responsible Gaming at freebet
Gambling should be an enjoyable form of entertainment — never a source of financial stress or personal harm. freebet provides every Bangladeshi player with the tools, information, and support needed to keep gaming fun, safe, and under control.
Six Ways freebet Keeps You Safe
All players must confirm they are 18 years or older before placing any bet. freebet verifies age at registration and enforces KYC identity checks to prevent underage access — no exceptions across Dhaka, Chittagong, Sylhet, or anywhere in Bangladesh.
Set daily, weekly, or monthly deposit caps in BDT (৳) directly from your account settings. Once a limit is set, it takes effect immediately. Increasing a limit requires a mandatory 24-hour cooling period to prevent impulsive decisions.
Configure session duration alerts to be notified when you have been playing for a set period. Automatic session summaries show your total time played, bets placed, and net result so you stay fully informed about your gaming activity.
Activate a temporary account pause of 24 hours, 7 days, 30 days, or a custom period. During a time-out, you cannot log in, deposit, or place bets — giving you space to reassess your relationship with gambling without permanently closing your account.
Request a voluntary self-exclusion of 6 months, 1 year, or a permanent ban. Once confirmed, your account is closed and all marketing communications are stopped immediately. Our team processes all self-exclusion requests within 24 hours.
freebet's reality check system sends on-screen reminders showing your session length and balance change at regular intervals you choose. These prompts encourage mindful play and help you decide whether to continue or take a break.
01 Our Commitment to Responsible Gaming
freebet was built for Bangladeshi players who enjoy online gaming as a pastime — cricket betting during the BPL season, live casino sessions, or spinning the reels on a Friday evening. We believe gambling at its best is an exciting, social form of entertainment. But we also know that for a small number of players, gambling can become a harmful pattern that affects finances, relationships, and mental wellbeing.
Our commitment to responsible gaming goes beyond legal obligation. We have embedded player protection into every layer of the freebet platform — from age verification at sign-up, to real-time spending controls, to a 24/7 support team trained to identify and assist players showing signs of gambling-related harm. Every tool described on this page is available to every freebet player in Bangladesh, free of charge, without judgment, and effective immediately upon request.
Responsible gaming at freebet is guided by three core principles:
- Prevention: We stop underage individuals from accessing gambling products and proactively identify at-risk behaviour patterns before harm escalates.
- Empowerment: We give players transparent, easy-to-use tools to manage their own limits, time, and spending — keeping them in full control of their experience.
- Support: When a player feels gambling is no longer under control, we provide immediate, non-judgmental pathways to take a break, seek help, or exit the platform entirely.
02 Age Restriction and Verification
freebet strictly prohibits access to its platform by any person under the age of 18. This is a firm, non-negotiable policy that applies to all players across Bangladesh regardless of parental or guardian consent. Online gambling by minors is harmful and freebet takes every reasonable measure to prevent it.
Age Verification at Registration
Every new player is required to confirm their date of birth and agree to our Terms & Conditions, which include an explicit declaration that they are 18 years of age or older. This self-declaration is the first line of defence. In addition, freebet conducts documentary age verification via our KYC process, which requires players to submit a government-issued photo ID — such as a National Identity Card (NID) or passport — to confirm their age before withdrawals are processed.
Protecting Minors in Your Household
If you share a device with younger family members in Dhaka, Chittagong, Rangpur, or elsewhere in Bangladesh, we strongly recommend the following protective measures:
- Never leave your freebet account logged in on shared devices.
- Use a strong, unique password that family members cannot easily guess.
- Enable device-level parental controls or browser content filters where available.
- Store your login credentials privately — never write them where a child can find them.
- Log out fully after every session, particularly on mobile devices used by multiple people.
03 Deposit Limits and Spend Controls
One of the most effective tools for maintaining healthy gambling habits is setting a clear budget before you play. freebet's deposit limit system lets you define exactly how much money you are willing to deposit over any given time period — and then enforces that limit automatically, regardless of how you feel in the moment.
Available Limit Types
24-Hour Cap
Restrict how much you can deposit within any rolling 24-hour window. Ideal for players who want firm daily budgets regardless of session frequency. Minimum: ৳500 · Maximum: up to your account tier limit.
7-Day Cap
A 7-day rolling deposit cap that resets every Monday at 00:00 BST. Suited for players who manage their entertainment budget on a weekly basis alongside other household expenses.
30-Day Cap
A monthly deposit ceiling for players who prefer to think in terms of monthly disposable income. This is the broadest limit type and works well alongside regular salary or income cycles.
How to Set or Change a Deposit Limit
- Log in to your freebet account and navigate to Account Settings → Responsible Gaming.
- Select the limit type (daily, weekly, or monthly) and enter your desired amount in BDT (৳).
- Confirm your choice — the limit takes effect immediately.
- To decrease a limit: the change is instant, no waiting period required.
- To increase a limit: a mandatory 24-hour reflection period applies before the higher limit activates. This prevents heat-of-the-moment decisions.
- To remove a limit entirely: a 7-day cooling period is enforced before removal takes effect.
04 Time-Out and Cooling-Off Features
Sometimes the right move is simply to step away. freebet's time-out feature allows you to temporarily suspend your account for a chosen period — whether you need a short break after a losing run, a longer pause during a busy month, or simply want to reassess your habits without any pressure.
Available Time-Out Durations
- 24 hours — A quick overnight reset. Useful after an emotionally charged session.
- 7 days — A full week away. Good for players who feel their session frequency is creeping up.
- 30 days — A one-month break. Recommended if you have noticed your spending or time commitment increasing noticeably.
- Custom period — Specify any number of days between 1 and 180. Full flexibility to match your personal circumstances.
What Happens During a Time-Out?
When a time-out is active on your freebet account, the following restrictions apply immediately:
- You cannot log in to the platform via any device or browser.
- All deposits via bKash, Nagad, Rocket, Upay, or any other payment method are blocked.
- No bets can be placed on cricket, live casino, slots, or any other product.
- All promotional emails, SMS messages, and WhatsApp communications are suspended for the duration.
- Any pending bonuses are frozen and will be reviewed upon account reactivation.
At the end of the time-out period, your account automatically reactivates. No action is required on your part unless you wish to extend the break — in which case contact our support team before the period expires.
05 Self-Exclusion Programme
Self-exclusion is the strongest player protection tool available on freebet. It is designed for players who have recognised that gambling is negatively affecting their life and want to take decisive, lasting action. When you self-exclude, freebet closes your account, blocks any attempt to open a new account, and removes you from all marketing lists permanently for the duration of the exclusion period.
Self-Exclusion Options
6-Month Exclusion
A six-month closure period. At the end of the period, you must actively contact freebet support to request reactivation — the account does not reopen automatically.
1-Year Exclusion
A full twelve-month exclusion. Recommended for players whose gambling has significantly impacted their finances or relationships and who need a sustained period away from the platform.
Lifetime Exclusion
A permanent, irrevocable closure of your freebet account with no path to reactivation. This option is for players who have decided gambling is not right for them, long-term.
How to Request Self-Exclusion
- Contact freebet support via live chat, email at support@freebet, or WhatsApp at +880 1700-000000.
- State clearly that you wish to self-exclude and specify your preferred duration (6 months, 1 year, or permanent).
- Our support team will process your request within 24 hours and send a confirmation message once your account has been closed.
- Any remaining account balance will be reviewed and returned to your registered payment method (bKash, Nagad, Rocket, etc.) in accordance with our terms.
06 Recognising Problem Gambling
Problem gambling does not always look the same. For some people it means spending more money than intended. For others it is the emotional impact — anxiety when not gambling, conflict with family, or a growing inability to think about anything else. Below are some of the most common warning signs that gambling may be becoming a problem. If you recognise several of these in yourself, it is a sign to seek help — and freebet is here to support you in doing so.
07 Self-Assessment Questions
If you are unsure whether your gambling has become a concern, the following questions can help you reflect honestly on your relationship with betting and gaming. These questions are based on widely recognised problem gambling screening tools. Read each question and answer truthfully — your responses are entirely private and are not recorded by freebet.
If you answer yes to three or more of the questions below, we strongly encourage you to use one of our player protection tools (deposit limits, time-out, or self-exclusion) and to consider reaching out to a support organisation.
Have you ever gambled more money than you intended to in a single session, even after telling yourself you would stop at a certain point?
Have you ever returned to gambling the following day to try to win back money you lost the day before (chasing losses)?
Have you ever used money originally intended for household expenses — such as rent, food, utility bills, or your children's education — to fund gambling?
Have you ever hidden the extent of your gambling activity from a partner, parent, or close friend because you were concerned about their reaction?
Have you ever felt anxious, irritable, or unable to concentrate when you were unable to gamble or when you tried to reduce how much you gambled?
Do you find yourself thinking about gambling frequently during the day — planning your next session, calculating odds, or replaying past wins and losses in your mind?
Have you ever gambled to escape from stress, emotional pain, loneliness, family problems, or financial worries rather than purely for entertainment?
Have you borrowed money, sold personal belongings, or taken out a loan to finance gambling, or to pay debts caused by previous gambling losses?
08 Getting Help and Support
If you feel that gambling is negatively affecting your life — financially, emotionally, or socially — please reach out for help. You do not need to wait until things are at a crisis point. Whether you are simply worried about a pattern you have noticed, or you are dealing with a serious gambling-related problem, support is available to you right now.
Contact freebet Directly
Our player protection team is available around the clock and is trained to handle gambling concern conversations with sensitivity, confidentiality, and without judgment. When you contact us about a responsible gaming matter, your request is prioritised and handled by a dedicated team member — not a general customer service agent.
freebet Player Protection Team
Available 24 hours a day, 7 days a week. All responsible gaming requests — including deposit limit changes, time-outs, and self-exclusion — are processed within 24 hours of your initial contact. Your privacy is fully protected.
Additional Guidance for Players and Families
If you are a family member or friend concerned about someone else's gambling behaviour, freebet encourages you to speak to the person directly and calmly, and to suggest they contact our support team or use our self-exclusion tools. You can also contact us on their behalf to flag a concern, and we will follow our responsible gaming procedures accordingly.
Responsible Gaming Reminders
- Gambling should never be seen as a way to earn income or solve financial problems.
- Never gamble under the influence of alcohol, medication, or when you are emotionally distressed.
- Set a strict budget before every session and stop when that budget is spent — win or lose.
- Take regular breaks during play; do not let sessions run on without pausing to check in with yourself.
- Balance gambling time with other leisure activities, social engagements, and family time.
- Keep track of how much time and money you spend across all gambling platforms, not just freebet.
- If a friend or family member expresses concern about your gambling, take their concern seriously — loved ones often notice patterns before we do.
Enjoy freebet — Safely and Responsibly
Now that you are familiar with our responsible gaming tools, explore everything freebet has to offer — cricket betting, live casino, slots, and more — with confidence that you are playing on a platform that puts your wellbeing first.